Shipments are made via ESTAFETA and take 3 to 8 business days to arrive at your doorstep, as the shipment is international.

 

Our volume discounts are waiting for you! If you’re considering purchasing a significant quantity of caps, you’ve come to the right place! At 2CAP, we value our customers and understand that wholesale purchases deserve special benefits.

We are pleased to offer you the opportunity to access exclusive promotional codes. We’re ready to provide detailed information on how to get personalized discounts for large quantities of caps. Don’t hesitate to contact us to discover all the benefits we have reserved for your wholesale purchases! We’ll be happy to assist you and provide the necessary support to maximize your shopping experience with us.

All orders are shipped via ESTAFETA, so you can go to their website, enter your order number where it says Track my package to locate your package with your tracking number.

Remember that you’ll receive your tracking number once you make your purchase. An email will be sent with your tracking number and purchase confirmation.

All you need to do is enter your tracking number on ESTAFETA, and you’ll be able to see the status of your order.

 

We offer various payment options for your convenience, including debit or credit card, as well as Mercado Pago, which allows you to make payments with a credit or debit card.

If you choose to pay with a card, your payment will be reflected automatically for a faster and more efficient order confirmation. We recommend these options for a smooth shopping experience.

 

At 2CAP we do NOT offer bulk sales. We also do not offer embroidery services at this time and are unable to create custom designed logoed hats. We only supply in-stock licensed, branded, or blank style headwear.

To request a return or report any issues with your order, contact us through our website via the online chat and request the return. We will send you a guide via email with our details so you can return the product through ESTAFETA, either at the nearest office or through a pickup service, subject to availability.

Once we receive the product, we will proceed with the requested exchange or, if you prefer, we will issue a refund according to your instructions. We want to ensure your satisfaction and resolve any issues quickly and efficiently.

 

If you placed an order by mistake, it can only be canceled if it hasn't been shipped yet. In that case, we will proceed with the refund and order cancellation. If your order is already on its way and cannot be canceled, we ask that you wait to receive it and follow the return steps in the relevant section ("How to return my order"). We are committed to assisting you every step of the way to ensure your satisfaction.

 

To proceed with an exchange or return, we kindly ask that you send us photos of the product to verify its condition, ensuring it is in optimal condition and unused. Once the product's condition is confirmed, we will provide you with instructions for the exchange or return.

If you need to make an exchange or return, feel free to contact us through the chat.

We are here to assist you and ensure a smooth and satisfactory process.