This website is owned and operated by 2CAP (OPERADORA DE TIENDAS GARCAM). These Terms set forth the terms and conditions under which you may use our website and our services. By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.

RELEVANT INFORMATION

In certain cases, purchasing a product may require user registration, including the submission of accurate personal information and password creation. Registered users may select and modify their password at any time to access and manage their account, as necessary for utilizing our services. Please note, however, that 2CAP assumes no responsibility if this password is shared with third partie.

All transactions conducted through this website are subject to a confirmation and verification process, which may include validation of the payment method, invoice verification (if applicable), and compliance with the conditions required by the selected payment method. In some instances, verification via email may also be required.

Prices for services offered on this website are valid only for purchases completed through this platform.

The 2CAP Ecommerce team is available Monday to Friday, 8:00 a.m. to 6:00 p.m. (GMT-6). Orders placed outside these business hours will be processed on the next business day. For any questions or clarifications, please contact us at the official 2CAP phone number.

LICENSE

Through its website, 2CAP grants users a license to utilize the services offered on this site, in accordance with the Privacy Policy outlined in this document.

RETURN POLICY

1.- If you are not satisfied with your product and it is in perfect condition, you may return it at no cost within the first 15 calendar days following delivery.

2.- After the product has been shipped, we offer a free return service exclusively for size exchanges, limited to one request per purchase.

3.- If the received product does not meet your expectations compared to the photographic representation, you may request a full refund or exchange it for another available model.

4.- In the event of loss or non-receipt of the product by the courier, you have the option to request a full refund or request a new shipment of the item.

5.- Products that are discounted are not eligible for exchanges, returns, or refunds, unless the product is damaged from the manufacturer.

DELIVERY TIMES

Upon completion of the purchase (following payment authorization), our team will process the order within a maximum of 3 business days. Processed orders are delivered and managed by Estafeta courier service, with an estimated delivery time of 1 to 3 business days, depending on the customer's postal code. Please note that these delivery times are subject to change without prior notice. Customers are responsible for tracking their orders through the courier's platform.

PROMOTIONS AND SALES

SALES
In our "Sales" section, you will find a selection of products eligible for discounts. Our discounts range from 10% to 60%, depending on the active promotion.

2x1 PROMOTION
With our 2x1 offers,  you can receive two products for the price of one. Please note that only the lower-priced item is complimentary, and shipping costs are not included in this deal

Promociones para el envío: En las promociones 2x1 y Ofertas el costo del envío aplica según la tarifa estándar vigente al momento de realizar la compra. Estos costos serán visibles durante el proceso de pago y deben ser aceptados por el comprador antes de completar la transacción.

Modificación de las promociones: Nos reservamos el derecho de modificar, cancelar o suspender cualquier promoción en cualquier momento, sin previo aviso. Las modificaciones pueden incluir cambios en los términos, condiciones o la eliminación total de la oferta.

Disponibilidad y Elegibilidad: Las promociones están sujetas a disponibilidad y pueden tener restricciones adicionales. Nos reservamos el derecho de determinar la elegibilidad de los productos y las órdenes para las promociones.

Responsabilidad del Usuario: Es responsabilidad del usuario revisar los términos específicos de cada promoción antes de realizar una compra. Al participar en una promoción, aceptas los términos y condiciones aplicables a dicha oferta.

Contacto: Para cualquier consulta o duda relacionada con nuestras promociones y términos, por favor contáctanos a través de customer.service@2cap.com.mx o al número de teléfono (55) 7878 0383